Emerging Approaches to Getting Better Customer & Brand Insight from Online Data

Powerpoint presentation from Econsultancy CEO Ashley Friedlein from keynote presentation given at WebTrends Engage conference in London October 2009.

37-slide presentation looks at emerging approaches to getting better customer and brand insight from online data.

Covers tools, techniques and approaches to: Market & Customer Insight from online date sources; Measuring influence online; Measuring brand online


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Most of these news stories have been gathered from CRM industry RSS feeds and other related links and are republished to increase awareness in Relationship Marketing and Social CRM.

There is no intention of passing these off as our own work and the original sources may be found by clicking through the 'Read more' links at the end of the articles.